BSC (Balanced Score Card) 
A performance management tool that helps organizations translate the mission, vision and strategy into action by utilizing a set of financial and non-financial indicators. Indocare Group has applied BSC since 2005. 
ISO 9001: 2008 
A standardized quality management system for meeting customer requirements and expectations by improving and increasing the quality of organizational management, focusing on development, implementation and improvement of the quality management system; ultimately improving customer satisfaction.

In practice, the application of ISO is audited periodically by the SGS certification body. Indocare Group obtained the ISO 9001: 2008 certificate in 2010 and has applied it ever since.